Data controller
The data controller is T.M. INVEST S.à r.l., registered office at 304A, route de Thionville, L-5884 Howald, Luxembourg. GDPR contact : contact@huminus.lu.
Data collected
We only collect data you actively provide through our forms : name, first name, email, phone, address, type of dwelling and intervention description.
Technical data (IP address, user-agent) is briefly logged for site security.
Purposes and legal bases (Art. 6 GDPR)
- Handling your intervention request — contract (Art. 6(1)(b)).
- Answering your questions — legitimate interest (Art. 6(1)(f)).
- Meeting legal obligations (Art. 6(1)(c)).
- With your consent : audience measurement and marketing (Art. 6(1)(a)).
- Only with your consent to the “Marketing” category: Google Ads conversion measurement, including from your hashed contact details (Art. 6(1)(a)).
Retention period
- Intervention requests : 3 years after last contact.
- Accounting data : 10 years (legal obligation).
- Cookie consent : 13 months maximum.
- Technical logs : 12 months maximum.
Recipients and processors
Your data is shared only with our team and our technical processors (hosting, email), bound by Art. 28 GDPR contracts. We never sell your data. If you accept the “Audience measurement” or “Marketing” cookies, browsing data (pages viewed, cookie identifiers, technical device information) is sent to Google Ireland Limited (Google Analytics, Google Ads). If you accept the “Marketing” category, the contact details entered in the form (such as email, phone, name, address) may also be sent to Google in hashed form to measure Google Ads conversions; for this, Google acts as our processor (details in ourcookie policy).
Transfers outside the EU
Our servers are hosted in Luxembourg (EU) by EuroDNS S.A.. By default, no data is transferred outside the EU. If you accept the Google cookies (see above), Google may process this data in the United States, under the EU-US Data Privacy Framework. Should any future processor operate outside the EU, transfers will be covered by the European Commission's Standard Contractual Clauses.
Your rights
You have the right of access, rectification, erasure, restriction, portability and objection, and the right to withdraw your consent at any time.
Write to contact@huminus.lu. If unsatisfied, you may lodge a complaint with the Commission nationale pour la protection des données (CNPD) — 15, boulevard du Jazz, L-4370 Belvaux.
Security (Art. 32 GDPR)
We implement technical and organisational measures (HTTPS, restricted access, logging) in accordance with Art. 32 GDPR.